To cancel from the HelloJack! app:

  • Select the 「Home」 tab at the bottom of the screen
  • Scroll down to 「My Order」 section
  • Select the job that needs to be cancelled
  • Scroll to the bottom and click 「Cancel」

Alternatively, you can reach out to our customer support at support@hellojack.com.hk or +852-23452999, our representative will cancel the job for you.

Remember—we have a cancellation policy in the event a task is canceled or rescheduled 24 hours before it’s appointment time.