To cancel from the HelloJack! app:
- Select the 「Home」 tab at the bottom of the screen
- Scroll down to 「My Order」 section
- Select the job that needs to be cancelled
- Scroll to the bottom and click 「Cancel」
Alternatively, you can reach out to our customer support at firstname.lastname@example.org or +852-23452999, our representative will cancel the job for you.
Remember—we have a cancellation policy in the event a task is canceled or rescheduled 24 hours before it’s appointment time.